44dd Privacy Policy — Your Data, Your Rights

44dd uses the personal data we collect strictly for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected:

• Account creation, identity verification (KYC), and ongoing account management, including the processing of deposits, withdrawals, and wager transactions.
• Prevention and detection of fraud, money laundering, problem gambling, underage gambling, and other prohibited conduct as described in the Terms & Conditions.
• Provision of customer support, including responding to queries, complaints, and requests submitted to [email protected].
• Sending account-related transactional communications such as deposit confirmations, withdrawal notifications, and security alerts. These communications are necessary for service delivery and cannot be opted out of while your account is active.
• Personalisation of the gaming experience, including surfacing relevant promotions and games based on your activity history, subject to your marketing preferences.
• Compliance with applicable legal obligations, including responding to lawful requests from regulatory authorities or law enforcement agencies.

44dd processes your personal data on one or more of the following legal bases, depending on the specific purpose for which it is being used:

• Contract performance — processing that is necessary to fulfil the contract between 44dd and the Player, including account management, payment processing, and service delivery.
• Legal obligation — processing required to comply with applicable law, including anti-money laundering obligations, age verification requirements, and fraud prevention duties.
• Legitimate interests — processing necessary for 44dd's legitimate business interests, such as improving the Platform, preventing abuse, and conducting security monitoring, provided those interests are not overridden by your own rights and interests.
• Consent — where we send optional marketing communications or use non-essential cookies, we do so on the basis of your explicit consent. You may withdraw this consent at any time by contacting [email protected] or updating your account preferences.

44dd does not sell your personal data to third parties. We share personal data only in the following limited circumstances, and only with parties who are bound by appropriate confidentiality and data protection obligations:

• Payment processors — bKash, Nagad, Rocket, Upay, and card payment networks receive transaction data strictly as required to process deposits and withdrawals on your behalf.
• Game providers — Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Ezugi, and other certified game studios receive session identifiers necessary to operate their games within the Platform. They do not receive your full identity or financial data.
• Identity verification services — third-party KYC providers may receive identity documents and personal details for the sole purpose of verifying your age and identity as required by our responsible gaming obligations.
• Law enforcement and regulatory bodies — we may disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory requirement. We will notify you of such disclosure where we are legally permitted to do so.

Any third party that receives your personal data from 44dd is required to process it only for the specified purpose, to apply appropriate security measures, and to delete or return the data once that purpose has been fulfilled.

44dd takes the security of financial data extremely seriously. When you deposit or withdraw using bKash, Nagad, Rocket, or Upay, the transaction is processed directly through those providers' secure APIs. 44dd does not store your full mobile wallet PIN or password. Card payments are handled via a PCI-DSS compliant payment processor; full card numbers are never stored on 44dd's servers.

Transaction records — including amounts, timestamps, payment method type, and transaction reference numbers — are retained for the period required by applicable financial record-keeping law. These records may be provided to competent authorities upon lawful request.

44dd retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable law. The following general retention periods apply: active account data is retained for the duration of the account relationship; transaction and financial records are retained for a minimum of five years after the account is closed to meet financial regulation requirements; identity verification documents are retained for five years post-account-closure; marketing preference data is deleted promptly upon opt-out.

When personal data is no longer required, 44dd will delete or anonymise it in a secure manner. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical analysis and platform improvement purposes.

44dd uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use are:

• Essential cookies — strictly necessary to operate the Platform, including session authentication tokens, login state, and security cookies. These cannot be disabled without affecting Platform functionality.
• Functional cookies — used to remember your language preference, responsible gaming settings, and other personalisation choices you have made on the Platform.
• Analytics cookies — used to understand how Players navigate and use the Platform, helping us identify areas for improvement. Analytics data is processed in aggregate and does not identify individual users.

You may manage cookie preferences through your mobile browser settings. Note that disabling essential cookies may prevent the Platform from functioning correctly.

44dd implements industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, access controls limiting employee access to personal data on a need-to-know basis, regular security audits and vulnerability assessments of our Platform infrastructure, and two-factor authentication options for Player accounts.

While we take all reasonable precautions, no online platform can guarantee absolute security. If you suspect that your 44dd account has been compromised, please contact [email protected] immediately. We will investigate and take appropriate action, which may include temporarily suspending the account to prevent further unauthorised access.

44dd is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. If you are a parent or guardian and believe that a minor has registered on the Platform or provided personal information to us, please contact [email protected] immediately and we will take prompt action to delete the data and close the account. Age verification is a core part of our registration and responsible gaming process. Players who cannot provide satisfactory proof of age when requested will have their accounts suspended until verification is completed.

With your consent, 44dd may contact you with promotional offers, bonus announcements, and personalised recommendations via SMS or the mobile number associated with your account. We will only send marketing communications where you have explicitly opted in to receive them. You may withdraw your consent to marketing communications at any time by contacting [email protected] or updating your notification preferences in your account settings.

Please note that opting out of marketing communications will not affect transactional messages that are necessary for the operation of your account, such as deposit confirmations, security alerts, or withdrawal notifications. These service messages will continue to be sent as long as your account remains active.

44dd may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will notify registered Players by posting a prominent notice on the Platform and, where appropriate, by sending a notification to the mobile number or email address associated with your account. The updated Policy will take effect on the date stated at the top of the revised document. We encourage you to review this Policy periodically. Your continued use of the Platform after any change takes effect constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 44dd handles your personal data, please reach out to our support team. We are committed to resolving all data-related queries promptly and transparently. Our team is available around the clock and aims to respond within 24 hours.

Data enquiries email: [email protected]